Why Transparency Matters in Heating Oil Pricing

Date Published: 17/09/2025

When you order heating oil, you expect to pay for… Well, heating oil. But what if the price you see isn’t the price you actually pay?

Some suppliers add extra service fees on top of their quoted price - and recently, those hidden charges have crept up even higher. It may only look like a few pounds here and there, but over time, it adds up. And most importantly, it’s often slipped in where customers may not even notice.

Why? Because the fee isn’t always obvious. These suppliers display a headline “pence per litre” (PPL) price on their websites, but the real cost only shows up at checkout, when the hidden service charge is quietly added.

That means the deal you thought you were getting isn’t always the deal you actually pay for.

How heating oil pricing really works

The calculation is simple: PPL × number of litres + 5% VAT = your total price.

That’s it. Nothing more. Nothing less.

But when a hidden service charge is slipped in on top, customers are left paying extra for no clear reason.

Why hidden charges are a problem

• They’re not obvious: The PPL looks attractive upfront, but the total price tells a different story.
• They’re unfair: Service should be part of the package, not sold as an add-on.
• They’re misleading: It’s easy to think you’re comparing like-for-like, when you’re not.

Why fairness matters more than ever

With energy costs already a significant burden for households, every pound counts. Unexpected fees only pile on more pressure. It’s not just about the money - it’s about trust. Customers deserve clarity, not unwanted surprises.

Why Your NRG does things differently

At Your NRG, we believe heating oil pricing should be transparent. That’s why our prices are always calculated the honest way: PPL × litres + 5% VAT.

• ✅ No hidden fees
• ✅ No surprise service charges
• ✅ Just clear, fair pricing you can trust

We think great service should come as standard - not at an extra cost.

How to protect yourself from hidden charges

• Always check the final cost - not just the advertised PPL.
• Compare suppliers on the total including VAT, not the headline rate.
• Look closely for “service fees” that creep in at the end.

The bottom line

With energy costs already a major household expense, no one needs unfair surprises. Some suppliers may quietly increase their hidden charges, but at Your NRG, we value transparency. What you see is what you pay.

👉 See Our Prices Today

Because heating oil should keep your home warm - not heat up hidden costs.