Privacy Policy
Effective Date: 1 January 2026
Introduction
Your NRG Ltd ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and share personal data when you:
- Visit our website https://www.yournrg.co.uk
- Enquire about or use our services
- Communicate with us by phone, email, or online forms
This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Company name: Your NRG Ltd Website: https://www.yournrg.co.uk Telephone: 01642 686000 Email: marketing@yournrg.co.uk
Personal data we collect
We may collect and process the following categories of personal data:
- Identity data: name, company name
- Contact data: email address, telephone number, postal address
- Technical data: IP address, browser type, operating system, device information
- Usage data: information about how you use our website and services
- Marketing data: preferences in receiving marketing from us
- Communications data: enquiries, correspondence, and call records
How we collect personal data
We collect personal data:
- Directly from you when you complete forms, call us, or contact us
- Automatically when you use our Website (via cookies and similar technologies)
- From third-party marketing and analytics platforms where permitted by law
For more information about cookies, please see our Cookie Policy.
How we use your personal data
We use personal data to:
- Respond to enquiries and provide our services
- Manage customer relationships
- Improve our Website and services
- Measure and optimise marketing performance
- Comply with legal and regulatory obligations
Lawful bases for processing
Under UK GDPR, we rely on the following lawful bases:
- Consent – for marketing communications and non-essential cookies
- Contract – where processing is necessary to provide our services
- Legitimate interests – to operate, improve, and secure our business and Website
- Legal obligation – to comply with applicable laws and regulations
Marketing communications
We may send you marketing communications where you have consented or where permitted by law.
You can opt out of marketing at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us at marketing@yournrg.co.uk
Sharing your personal data
We may share personal data with trusted third parties, including:
- Website hosting and IT service providers
- Analytics providers (Google Analytics, Microsoft Clarity)
- Advertising platforms (Meta, LinkedIn, Microsoft Advertising)
- Professional advisers and regulators where required
All third parties are required to process data securely and lawfully.
International data transfers
Some of our third-party providers are based outside the UK. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses.
Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
Your data protection rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO website: https://www.ico.org.uk
Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Email: marketing@yournrg.co.uk Telephone: 01642 686000
