Your NRG > Privacy Policy

Privacy Policy

Effective Date: 1 January 2026

Introduction

Your NRG Ltd ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and share personal data when you:

Visit our website https://www.yournrg.co.uk

Enquire about or use our services

Communicate with us by phone, email, or online forms

This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Company name: Your NRG Ltd Website: https://www.yournrg.co.uk Telephone: 01642 686000 Email: marketing@yournrg.co.uk

Personal data we collect

We may collect and process the following categories of personal data:

Identity data: name, company name

Contact data: email address, telephone number, postal address

Technical data: IP address, browser type, operating system, device information

Usage data: information about how you use our website and services

Marketing data: preferences in receiving marketing from us

Communications data: enquiries, correspondence, and call records

How we collect personal data

We collect personal data:

Directly from you when you complete forms, call us, or contact us

Automatically when you use our Website (via cookies and similar technologies)

From third-party marketing and analytics platforms where permitted by law

For more information about cookies, please see our Cookie Policy.

How we use your personal data

We use personal data to:

Respond to enquiries and provide our services

Manage customer relationships

Improve our Website and services

Measure and optimise marketing performance

Comply with legal and regulatory obligations

Lawful bases for processing

Under UK GDPR, we rely on the following lawful bases:

Consent – for marketing communications and non-essential cookies

Contract – where processing is necessary to provide our services

Legitimate interests – to operate, improve, and secure our business and Website including Marketing where Consent is not required

Legal obligation – to comply with applicable laws and regulations

Marketing communications

We may send you marketing communications where you have consented or where permitted by law.

You can opt out of marketing at any time by:

Clicking the unsubscribe link in our emails

Contacting us at marketing@yournrg.co.uk

Sharing your personal data

We may share personal data with trusted third parties, including:

Website hosting and IT service providers

Analytics providers (Google Analytics, Microsoft Clarity)

Advertising platforms (Meta, LinkedIn, Microsoft Advertising)

Professional advisers and regulators where required

All third parties are required to process data securely and lawfully.

International data transfers

Some of our third-party providers are based outside the UK. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Your data protection rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction of inaccurate data

Request erasure of your data

Object to or restrict processing

Withdraw consent at any time

Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://www.ico.org.uk

Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: marketing@yournrg.co.uk Telephone: 01642 686000