FAQs

You can check our delivery areas from our depot location by simply entering your postcode in to our free online quote system 24/7. Your NRG formerly Oil NRG is the only independently run fuel supply and fuel distribution business with a presence in the whole of the east and the north of England, from the Thames to the Tweed. Find your nearest depot on our depot locations page. 

Our delivery postcodes are relative to their proximity to our depot locations. Having clicked ‘View Availability’ under the postcode field and determined that Your NRG do not deliver to your postcode, please send us a message on our contact us page, as our regional depots cover most if not all of the following areas:

• Hartlepool depot serves Teesside, County Durham & North Yorkshire
• Birtley depot serves Tyne & Wear and Northumberland
• York depot serves Yorkshire, Humberside and Lincolnshire
• Thetford depot serves Cambridgeshire, Norfolk, Suffolk and Essex
• Bedford depot serves Bedfordshire, Northamptonshire, Cambridgeshire, Hertfordshire and Buckinghamshire
• Melton Mowbray & Atherstone depots serve Leicestershire, Nottinghamshire, Lincolnshire and the East and West Midlands

Having generated a free online quote using the ‘free Quote’ button from any of our web pages, please select the ‘order’ button under your preferred delivery window option on the site to proceed.

Due to the volatility in the price of oil, Your NRG's formerly Oil NRG’s home heating oil / kerosene web quotes are only valid at the point of quotation and subsequent online order, therefore we do not include a link to order on the email you receive. To proceed with an order, after generating a quote on our website please select the ‘buy it now’ button under your preferred delivery window option on the site to proceed.

You do not need an account number to place an order with us, simply complete the get a quote form and select the green ‘Order’ button under your preferred delivery option. Our site will then take you to a second page to complete your order. After your first order, you can then register through “My Account Login” button, top right of the web page.

As we do not tend to carry spare oil on the tanker, we need to be given a fixed quantity to deliver and do not have a ‘fill’ option. However, if you are an existing customer, we can provide an average of your historical delivery volume prior to you placing an online order. To discuss your requirements please contact our team here at Your NRG. 

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For further support contact our team or alternatively head to our advice hub. 

Yes, you can create your own customer login via the ‘My Account Login’ button in the top right hand corner of the ‘home page’. If you have any queries about creating your online account or require assistance, please do not hesitate to contact our team who will be happy to help you. 

Please select ‘New Order’ at the top left section of the page, or select “new order” from the purple ‘Last Order’ panel. Alternatively, if you would like to be able to order without entering your card details, then subject to approval we can set you up with a Fixed Monthly Direct Debit plan. Your NRG offer a range of payment options including savings plans, as well as guidance and advice on making energy savings. 

Your NRG formerly Oil NRG is the only independently run fuel supply and fuel distribution business with a presence in the whole of the east and the north of England, from the Thames to the Tweed. You can find your nearest depot on our depot locations page, with eleven depots to choose from. 

We remain independent in a ‘marketplace’ which is being reduced by the rapid consolidation by the competition. And, as independent purchasers, we have a choice of wholesale suppliers, allowing us to offer the most competitive fuel prices to our regional customers as there is no ‘middle-man’. We deliver the fuel directly to you, using our own fleet of drivers and tankers. To get started with your fuel supply with Your NRG get a quote and order today. 

Our dedicated team of drivers will deliver your order directly to your  home from your local depot.

Before placing your first order, use our easy and quick heating oil quote tool. Enter your details into our tool and we’ll give you a quick quote to review first before you place an order. You will need the following details: 

-Delivery Location Postcode

-Email address

-Litres required or maximum spend for your order

The minimum order quantity that you can place with Your NRG is 500 litres. 

To get a price for your domestic or commercial fuel requirements use our quick and easy quote tool and get started with your fuel supply today.

Your NRG does not deliver if the delivery requires the hose to be taken through a house or ancillary / supplementary accommodation such as a utility room, converted garage, outbuilding or passageway. These are defined as having a decorative floor covering, and/or soft furnishings, and/or decorative wall covering. There must also be clear and unobstructed access with items removed that may be prone to damage from spill or pulling hose.

PayPal Pay in 3 is an interest-free loan that lets you split your basket into 3 payments, you will make the first payment at the time of purchase and make the following two monthly payments on the same date that your oil was delivered. It's a great way to manage your budget more effectively. Pay in 3 is an unregulated credit agreement, so you will have fewer protections under this agreement than you would under a regulated credit agreement. Carefully consider whether the purchase is affordable and how you will make the repayments. Be aware of the possible impact of using Pay in 3 and of missing payments, including making other borrowing more difficult or more expensive.

Your Pay in 3 plan will last for a total of 2 months, you will make the first payment at the time of purchase and make the following two monthly payments on the same date that your oil was delivered.

We're offering the option to Pay in 3 on all domestic heating oil purchases. However, Pay in 3 may not be available in certain circumstances, where data that PayPal holds suggests that you are not eligible. If you choose to PayPal Pay in 3 as your payment method, you will go through a quick application process, whereby PayPal will carry out a soft credit check. You’ll get a decision instantly regarding your eligibility. This search will only be visible to you and will not affect your credit score.

No, if you choose Pay in 3 as your payment method there are no additional fees. 

If you wish to Pay with Pay in 3, choose the Pay in 3 option on our checkout page. You will be redirected to PayPal to either login to your account or create one. You'll see PayPal Pay in 3 as one of the available payment methods. Select this option to apply for your plan, you'll get an instant decision and can proceed to finalising your order. 

To pay for PayPal pay in 3, all you’ll need to provide is your:

• Title
• Contact number
• Address
• Date of birth
• Payment details

Yes, Pay in 3 is extremely flexible. You can choose to make extra or unscheduled payments before your payment due date. Just log in to your PayPal account, select the Pay in 3 plan you want to pay off and click ‘Make a Payment.’

When making a purchase with PayPal Pay in 3, if you pay with a debit card, PayPal will place a pre-authorisation hold on your chosen card for an amount equal to one third of your total cost. This will show as a pending authorisation in your PayPal account activity and also in the bank account of the card linked to your PayPal account. Once you complete your purchase with PayPal Pay in 3 and we deliver your oil, the pending authorisation will be removed and the initial payment will be withdrawn from your card. If you do not complete your PayPal Pay in 3 transaction, the pending authorisation will be automatically voided by PayPal within 24 hours of the pre-authorisation hold.

To see how much you can owe, you will need to login to your PayPal account, go to PayPal Pay in 3, and click on your Your NRG purchase. The amount you owe will be displayed under 'Remaining'. PayPal will also send you a reminder via email or SMS 10 days before your payment is due, detailing the date, payment amount and payment method the payment will be taken from. 

Our standard domestic heating oil is kerosene (28 sec), which is suitable for nearly all domestic requirements and oil fired boilers. We can also supply kerosene additives to our standard kerosene (28 sec) which minimise consumption, maximise output efficiency and reduce maintenance on domestic boilers and Aga / range-style cookers.

You can dip and check the colour of the oil in your tank. Kerosene is a honey yellow. If the dip shows red, then you are one of the few remaining domestic properties that may still run off Gas Oil / Red Diesel. You can find out more about domestic fuel types on our home heating oil advice hub article.

Yes, our specialist kerosene fuel additives have been designed to improve the ‘burn quality’ of standard domestic kerosene when used in range-style cookers, Agas and boilers, and/or when vaporising burners after being utilised. Take a look at our advice hub article to discover the best kerosene additives to use. 

Yes they can, for more information about this please contact our team who will be happy to talk you through this. 

To get a price for heating oil for your requirements please use our quick and easy to use quote tool. 

Please note, that due to the volatility in the price of oil, web quotes are only valid  at the point of quotation and subsequent online order. To proceed with an order, after generating a quote on our website please select the green ‘buy it now’ button under your preferred delivery window option on the site to proceed.

To find out more information about the prices of domestic heating oil, as well as commercial heating oil such as red diesel and white diesel and DERV fuels visit our advice hub.

Our standard domestic heating oil is kerosene (28 sec), which is suitable for nearly all domestic requirements and oil fired boilers.

For commercial heating oil requirements, we supply a range of options to suit your requirements: 

• Future Fuels
• HVO
• Shell GTL Fuel
• Gas oil / red diesel
• Heating oil / kerosene
• DERV / white diesel
• BlueDrive SCR (Selective Catalytic Reduction) / Adblue®
• Unleaded

For more information on the benefits of using domestic heating oil take a look at our advice hub.

Kerosene is often referred to as ‘burning oil’. 

Here at Your NRG, our standard domestic heating oil is indeed kerosene.  Kerosene  is also one of the options that we offer in our commercial heating oil range.

Due to the nature and volatility of the prices of heating oil, Your NRG cannot forecast future prices of heating oil supplies for domestic or commercial use.

To get a real time quote for your heating oil requirements use our easy quote tool. 

Your NRG prides itself on supplying its customers with the best prices for heating oil, with no hidden fees.

You can find out more information about the prices of domestic heating oil and commercial heating oil on our advice hub, with guides on prices of red diesel, white diesel and DERV fuel.

Due to the nature and volatility of the prices of heating oil and gas, Your NRG cannot forecast future prices for the supply of heating oil or gas. 

To get a real time quote for your heating oil requirements use our easy quote tool. 

Your NRG prides itself on supplying its customers with the best prices for heating oil, with no hidden fees.

Due to the nature and volatility of the prices of electricity and heating oil, Your NRG cannot forecast future prices for the supply of heating oil in comparison with the supply of electricity. 

To get a real time quote for your heating oil requirements use our easy quote tool. 

Your NRG prides itself on supplying its customers with the best prices for heating oil, with no hidden fees.

Due to the nature and volatility of the prices of gas and heating oil, Your NRG cannot give prices for the supply of heating oil in comparison with the supply of gas throughout 2022. 

Your NRG prides itself on supplying its customers with the best prices for heating oil, with no hidden fees.

To get a real time quote for your heating oil requirements use our easy quote tool. 

Due to the nature and volatility of the prices of heating oil and electricity, Your NRG cannot forecast future prices of heating oil supplies for domestic or commercial use in comparison with electricity prices.

Your NRG prides itself on supplying its customers with the best prices for heating oil, with no hidden fees.

To get a real time quote for your heating oil requirements use our easy quote tool.

Due to the nature and volatility of the prices of heating oil and gas, Your NRG cannot forecast future prices of heating oil supplies for domestic or commercial use in comparison with gas prices.

Your NRG prides itself on supplying its customers with the best prices for heating oil, with no hidden fees.

To get a real time quote for your heating oil requirements use our easy quote tool. 

In order to help tackle climate change and achieve the UK’s Net Zero target, we all need to begin the transitional journey from fossil fuels to future fuels, similar to the transition from coal to oil to help reduce our carbon footprint.

Your future fuels such as HVO and GTL will be cleaner and greener and made from fossil free, certified sustainable waste materials, reducing all of your carbon emissions, in some cases by almost 90% compared to existing fuels.

And, whilst we won’t notice the difference, with future fuels running just as efficiently as in existing systems, Your NRG will be creating a pathway to a better environment for all communities by exceeding expectations at all levels through a process of continuous improvement.

Discover more about future fuels with Your NRG. 

The length of time that heating oil lasts is dependent on the specific use of this within your home or commercial business, the time that heating oil will last varies and is different for each individual home or business. You can find more information on types of heating oil for commercial businesses on our advice hub, as well as a breakdown of what domestic heating oil is and its uses.

We offer a range of flexible purchase options including Debit Card and Credit Card. For commercial customers, we offer additional methods of payment. To discuss the most suitable payment method for you, please contact a member of our team at any of our depot locations.

No. However, funds need to be available at point of order, as we need to ‘pre-authorise’ the funds to cover the order, so that funds can be automatically collected after delivery. For more information about payment options please contact the Your NRG team. 

No. All of charges are transparent. The only additional charges are for product additives as priced. We no longer charge for Credit Card transactions. For any queries regarding your fuel pricing please refer to your invoice or contact our team at any of our depot locations. 

VAT is charged at the prevailing rate as set out by HMRC – HMRC Reference: Notice 701/19 (August 2012) . If you have any queries about payments please contact our team who will be happy to assist you. 

For domestic customers, we require card details at the point of sale to ‘pre-authorise’ the funds to cover the order, so that funds can be automatically collected after delivery.

For existing customers, existing payment methods and terms will apply, but are continually reviewed. 

When you place your order, the funds to cover the order are ‘pre-authorised’ on your card. Once the driver has confirmed delivery, we automatically collect the funds for quantity delivered. For example, if you ordered 1100 litres, and we delivered 1050 litres, we only collect payment for the 1050 litres delivered. Similarly, the ‘pre-authorisation’ allows for a 15% over delivery should that be required. If you have any queries regarding deliveries or payments to your home or business please contact our team. 

Yes, our ‘Personal Monthly Savings Plan’ is designed to help our customers spread the cost of their heating oil and build up a balance for future orders. For more information about our savings plans and to discuss your requirements speak to a member of our team. 

• It’s Free – No hidden fees, joining or cancellation costs
• Flexible – Adjust you payment amount if circumstances change
• Economical – Spread your payment throughout the year to suit you circumstances
• Guaranteed – No need to plan for lumpy seasonal bills as funds have already been set aside
• Accessible – You can withdraw your balance at any time

Find out more information about a Your NRG Savings Plan here. 

Setting up your ‘Personal Monthly Savings Plan’ with Your NRG formerly Oil NRG is as easy as 1, 2, 3…

1. Pay for your current order
2. Choose a monthly payment to suit your average annual consumption e.g. 1000ltrs a year £60 pcm; 1500ltrs a year £70 per pcm; 2000ltrs a year £85 pcm
3. Complete a short Direct Debit Mandate over the phone
   And relax!

We will then confirm your ‘Personal Monthly Savings Plan’ in writing within 3 days, and begin collecting your payments on the 5th of the month.

Then, when you are ready to order, you can use your credit balance against your order, with an adhoc card payment to cover any shortfall.

You can pay online for all domestic heating oil orders via debit or credit card. Use our quick and easy tool to get a quote. Once you have reviewed your quote click the ‘buy it now’ button. Alternatively contact our team to discuss the most suitable payment option for you.

There are no charges for delivery. To find out more about our delivery services take a look at our delivery services page or alternatively contact our team to discuss your delivery requirements.

All of our customer deliveries are at a time of their choosing, with many customers scheduling in their deliveries at particular times of the year. However, our delivery windows vary depending on such variables as the weather and the time of year.

We will always endeavour to meet requested delivery windows, subject to appropriate delivery windows being agreed, and outwith of factors / force majeure beyond our reasonable control. For more information about our delivery services and to discuss your requirements please contact the team at your local depot locations. 

We will always endeavour to reschedule deliveries where possible, subject to appropriate revised delivery windows being agreed, and undue inconvenience not being caused to either party. Please contact our team at your local depot location to discuss your delivery requirements. 

In most cases our customers do not need to be present in person when their oil is being delivered. If arrangements need to be made, you can always ask us to text or email you the night before delivery. For more information on our delivery options or to discuss your requirements contact your local depot location team. 

Your NRG does not deliver if the delivery requires the hose to be taken through a house or ancillary / supplementary accommodation such as a utility room, converted garage, outbuilding or passageway. These are defined as having a decorative floor covering, and/or soft furnishings, and/or decorative wall covering. There must also be clear and unobstructed access with items removed that may be prone to damage from spill or pulling hose.

No, unfortunately your house will warm up at the same speed, irrespective of how high you set your thermostat to. For more information about what is heating oil and the benefits of using domestic heating oil visit our advice hub. 

Having your heating on when it’s not needed will cost you money so turn it off if it’s not being used! As an alternative, adjust your timers so the heating comes on only when you want it to. For more information about using domestic heating oil and how much heating oil costs visit our advice hub. 

No, not necessarily. If your thermostat is on, radiators will keep working until the room reaches the set temperature. If you want to save money, turn off radiators in rooms you aren’t using, but do keep your main rooms heated as living in a cold house can be bad for your health. For more information about using domestic heating oil to warm your home visit our helpful advice hub. 

If your water tank is well insulated it will stay warm for several hours. Set your timers so the water is heated an hour or so before you need it at two or three different times of the day. For more information about heating your home visit our advice hub or alternatively get in touch with our team of experts. 

Do not wait to have a technician look at your boiler when it’s not working correctly. Have your heating system serviced once a year to check it is working correctly and efficiently – this will help avoid a costly repair bill during winter. Make sure you use an OFTEC registered technician for oil boilers (GasSafe for mains gas) who will follow strict industry safety standards. For more information about domestic heating oil visit the Your NRG advice hub. 

Your NRG provides heating oil for domestic purposes and bulk fuels for commercial businesses. 

For domestic purposes we stock and supply a range of options: 

• Home Heating Oil – for domestic boilers and heating systems.
• Kerosene Additives - our specialist fuel additives have been designed to improve the ‘burn quality’ of standard domestic kerosene when used in range-style cookers and boilers.
• Blue Burn Premium Kerosene - a premium kerosene additive that can be used on domestic boilers to improve efficiency and reduce maintenance giving off a non-fuel like vanilla smell.
• Blue Burn Cooker Kerosene - a  kerosene  additive used for domestic AGA cookers.

We also supply bulk fuels for a range of commercial businesses and their needs: 

• Future Fuels
• HVO
• Shell GTL Fuel
• Gas oil / red diesel
• Heating oil / kerosene
• DERV / white diesel
• BlueDrive SCR (Selective Catalytic Reduction) / Adblue®
• Unleaded

If you are unsure which product  is most suitable for your requirements, you can speak to one of our expert team who will be happy to advise you.  Get in touch with us online or call us 01642 68600.

The amount of heating oil that is required to heat a house is unique to each home, and is dependent on a number of factors, from the size of your home to the type of insulation used throughout your property. For more information on what domestic heating oil is and its uses visit our advice hub.

The liquid fuel in your oil tank is valuable, so you should take appropriate security measures to secure your oil tank and its contents year-round. You can’t totally protect your fuel tank against theft, but a few simple precautions can greatly reduce the chance your oil will be stolen. For advice on your heating oil supply and keeping it secure contact the Your NRG team at your local depot location. 

Make sure the fuel gauge is installed correctly, secured to the tank at the top and checked regularly.

If your fuel tank has a lid, fit a suitable high quality combination lock, and don’t forget to provide the combinations of any locks to Your NRG formerly Oil NRG in case you won’t be there during your delivery. Don’t lock your tank vent though!

Monitor your tank on a regular basis and remain vigilant throughout the year. Your NRG’s formerly Oil NRG's  ‘Never Empty’ remote tank fuel level monitoring can help identify if the level suddenly drops or falls below an agreed trigger level.

If you need to replace your tank, position it where it will be more secure, whilst remembering to leave clear access for your fuel deliveries making sure the gauge can be seen. There are now very specific rules governing the location of tanks and it’s important to take these rules into account if you are making subsequent changes to your property. For general guidance ask your OFTEC engineer.

Surrounding your tank with ‘noisy’ gravel is one of the most cost-effective, quickest, and easiest ways to protect yourself against heating oil theft.

Consider fitting visible CCTV to monitor the tank, with signage above the tank to deter thieves from targeting you.

Install low energy ‘dusk-til-dawn’ security lighting close to the tank should provide sufficient light to deter thieves.

Keep your tank discreetly hidden from prying eyes and ‘Google Maps’ whilst leaving space for fuel delivery access, tank checking and maintenance. Roofs, walls and defensive plants are some of the methods to conceal tanks and obstruct uninvited access.

Taking preventative measures should deter thieves and increase your protection from heating oil theft, however, if you fall victim to theft despite your preventative efforts, you can contact 101 to report incidents that have already occurred or 999 if you catch a thief in the act. Either way, report the crime immediately and collect as much evidence as you can to support your case. If you require any further support from the Your NRG team, please do not hesitate to contact us. 

To ensure your oil tank base meets current safety regulations use an OFTEC registered technician to install, maintain and repair your oil tank to ensure it is working correctly, whether it is for commercial or domestic heating oil purposes.