Fuel Card Administrator – Hartlepool

We're looking for a highly organised and detail-driven Fuel Card Administrator to join our growing team at InterFuels, part of the Your NRG group.

Based in our Hartlepool office, you’ll play a key role in keeping our fuel card service running smoothly, from handling customer queries and processing card requests to managing data and outgoing post. You’ll work closely with our account managers to ensure customers receive fast, accurate and reliable support.

If you're methodical, proactive and take pride in doing the small things well, this could be the perfect fit.

What you’ll be doing:

Customer Support & Admin Handling

• Responding to high volumes of customer emails with speed and accuracy
• Processing new fuel card requests, replacements, deactivations and updates
• Escalating more complex customer queries to the right team member
  
  

Data & System Management

• Updating customer records in the CRM system: keeping expiry dates, account statuses and card details accurate
• Ensuring all information related to card issuance and closure is kept up to date
  
  

Operational Admin & Post Handling

• Receiving, logging and preparing outgoing post, matching fuel cards with the correct PINs
• Ensuring all deliveries are handled securely and sent to the right customers on time
• Managing fuel card stock
  
  

Team Support

• Providing administrative support to the wider fuel card team
• Assisting with special projects and helping streamline internal processes where possible

We’d love to hear from you if you’re:

• Highly organised and able to juggle multiple tasks with accuracy
• Confident working with customer data and familiar with CRM systems
• Detail-oriented, especially when it comes to manual processes and post handling
• A proactive problem-solver who spots issues before they become problems
• Comfortable in a fast-paced, admin-heavy environment
• Great at communicating, both in writing and when working with teammates

What we offer:

• Competitive salary and company benefits
• Company pension scheme
• 25 days holiday + bank holidays
• BUPA Private Medical Insurance after 1 year
• Supportive team culture and collaborative environment
• Opportunities to grow within a growing business

If you’re looking for a role where you can make a real impact behind the scenes, we’d love to hear from you.

Apply now and be part of InterFuels’ commitment to exceptional customer service.