Your NRG is a privately owned liquid fuels distributor, established 15 years ago and currently ranked as the 6th largest oil distributor in mainland UK. Your NRG have a vacancy for a dedicated Commercial Sales Administrative Assistant to work in our bustling Hartlepool head office supporting the Contract sales team and the servicing of our Contracts customer base. The ideal candidate will be looking to further their career in customer service, playing a pivotal role in supporting the efficient operation of our Commercial Contracts department. The successful candidate will be responsible for a variety of tasks, including managing communications, coordinating schedules, and providing vital support to our Commercial team members.
- Commercial order entry: To assist with placing orders that come over via email/telephone.
- Communication Management: Answering phone calls, responding to emails, and routing enquiries to appropriate team members. Giving ETA’s of deliveries to customers as requested.
- Document Management: Maintain an organized filing system for both digital and physical documents, sending proof of deliveries as required.
- Collaborate with other departments to ensure seamless communication and efficient workflows.
- Daily management of orders and lifting reports, ensuring collections and deliveries are invoiced out in a timely manner and order balances are updated.
- Liaising with third-party hauliers to book available slots.
- Collaborate with the commercial/contracts team on various projects, including research analysis.
- Assisting with month-end processes.
- Schedule Coordination: Manage and maintain calendars, scheduling appointments, meetings, and events. Ensure all scheduling conflicts are resolved and appointments are optimized for productivity.
Behaviours & Experience:
- Proven experience as an administrative assistant or in a related role
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office equipment
- Strong organizational skills with keen attention to detail
- Excellent verbal and written communication skills
- Ability to prioritize tasks and manage time effectively
- Strong interpersonal skills and a customer-centric, business-best approach
- Familiarity with, and an understanding of commercial sales is a plus
- Ability to maintain confidentiality and handle sensitive information
- Exceeding customer expectations
- Competitive salary and benefits package
- Opportunities for professional development and growth within the company
- Collaborative and supportive work environment
If you are a motivated and organized individual with a passion for supporting successful commercial operations, we encourage you to apply. Join our team and contribute to our ongoing growth and success.
Please submit your application to Hannah.Blackmore@yournrg.co.uk